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Recipes Not Showing

Hello! I created two recipes on the website, and I don't see them anywhere here in the app, or the site for that matter. How long does it take for a recipe to show up?? I haven't done this in years but I thought it would be instantaneous. It is frustrating having done all that work and not being able to track.

    • valentina1 has a Gold Membership
      Gold Member

      Mar 21 at 01:57 PM

      I've been a Gold member since 2008 and been back and forth here over the years. I just came back to myplate at the first of this year 2023. When I first started in 2008 their software seemed more user friendly and just a couple of my recipes from back then are still in their system. But for some reason they are scrambled and not accurate like they were, not organized and missing information. I've been trying to add my own recipes and my account is doing the same thing of what you're describing. Also, under Track - Recipes - when I click on recipes, it brings up my recent individual food entries I add daily, not recipes. Once I enter my new recipe on the My Profile section, It takes me to a White page and says "ERROR......." When I go the next day the recipe isn't there. In addition, I tried to edit an older recipe of mine that was still stored here from over the years and it only allowed me to edit the wording under the directions. It would not let me change in the itemized ingredients. It did not figure the nutritional information on the recipe, which it should automatically do when you complete your recipe. At least that is how it used to work years ago. I put in 2 separate requests to their Contact email and so far no reply. I will let you know if they respond. Very frustrating. Valentina

    • ivorygrey has a Gold Membership
      Gold Member

      Mar 21 at 04:37 PM


      Please do not submit duplicate requests. Please review these tips before submitting a request:

      Below is the reply you received to your request:

      Our team is aware of a bug with the Recipe function on the desktop site. I apologize for the frustration this has caused. It can take some time to fully diagnose and resolve bugs. We greatly appreciate your patience while we work on resolving this issue.

      In the meantime, I would recommend using the Custom Meal feature in the app to create and log the recipe as a meal. To create a Custom Meal: Select Breakfast, Lunch, Dinner, or Snack, and then tap "My Meals". Select "Create a New Meal" and enter the foods you would like to group together.

      If the meal makes 5 servings and you eat 1 serving, you can then track .2 servings.

    • The recipe builder has been broken for at least a year. I'm not holding my breath that it'll get fixed anytime soon, which stinks. It's a great feature.